Extended Christmas Returns

If I buy something as a present, what is your refund policy? We have extended the dates of our online holiday season returns policy to make purchasing a gift even easier. Orders placed between 1st November 2014 and 24th December 2014 can be exchanged or returned for a refund until 31st January 2015. Our other returns terms and conditions still apply.

Back to top

How do I return or exchange goods bought on ThomasPink.com and telephone purchases?

We are happy to exchange or refund any items (except undergarments) that have not been altered, washed or worn within 28 days of original order receipt. Thomas Pink cannot be held liable for courier charges, customs duties or lost parcels. Gift Cards and e-vouchers cannot be returned or redeemed for cash. When returning an item, please ensure it is packaged securely in its original condition (with all tags still intact) and enclosing the original Dispatch Note. This will ensure that your return is processed speedily. UK customers can use the free Collect+ returns service. A free Collect+ returns label with instructions is enclosed with all UK full price orders. If you are returning items from outside the UK please use a tracked or signed-for mail service. Return address labels are provided for your convenience. Although we do not repay delivery charges (except in the unlikely event that your item is faulty), if you place an exchange you will not be charged for delivery of your exchange order. If we need to charge or credit you on an exchange order which was not arranged online our Customer Care team will contact you. Please note: We must be notified of any missing or defective items within 7 days of receipt of an order.

Please note: Free returns are not available on Sale items.

Back to top

If I order over the phone or at ThomasPink.com but need to return something, can I take it back to one of your stores for an exchange or refund?

UK and US customers can also return items purchased online to their nearest UK or US standalone store in person, for an exchange or refund. Please take your dispatch note with you as proof of purchase. Refunds processed in store will credit your original form of payment.

Back to top

How long do I have to return items bought on ThomasPink.com and telephone purchases?

We are happy to exchange or refund any items (except undergarments) that have not been altered, washed or worn within 28 days of original order receipt. Thomas Pink cannot be held liable for courier charges, customs duties or lost parcels. Gift Cards and e-vouchers cannot be returned or redeemed for cash. When returning an item, please ensure it is packaged securely in its original condition (with all tags still intact) and enclosing the original Dispatch Note. This will ensure that your return is processed speedily. UK customers can use the free Collect+ returns service. A free Collect+ returns label with instructions is enclosed with all UK full price orders. If you are returning items from outside the UK please use a tracked or signed-for mail service. Return address labels are provided for your convenience. Although we do not repay delivery charges (except in the unlikely event that your item is faulty), if you place an exchange you will not be charged for delivery of your exchange order. If we need to charge or credit you on an exchange order which was not arranged online our Customer Care team will contact you. Please note: We must be notified of any missing or defective items within 7 days of receipt of an order.

Back to top

What is your return and exchange policy for items bought in Thomas Pink stores?

For goods bought in stores, returns and exchanges can only be processed in the country in which the purchase was made.

UK, Europe and China store returns (excluding Discount Outlet stores):

Returns with original receipts within 28 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or refund. Please note that if you have originally paid by card and would like a refund, you will need to bring the card used to make the original purchase with you.

Returns with original receipt after 28 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or Gift Card.

Returns without original receipt within 28 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or a Gift Card.

Returns without receipt after 28 days: Unused garments or accessories (excluding all undergarments and beachwear) may be returned but we only offer an exchange or Gift Card. Returns must be authorised by a member of store management.

Sale merchandise: Sale items must be returned within 28 days of purchase for exchange only.

Please note that Selfridges, House of Fraser and John Lewis will only process refunds / exchanges for goods purchased in the host store. Thomas Pink standalone stores are unable to refund / exchange goods purchased in concessions. Also please note that concessions do not accept Thomas Pink Gift Cards and e-vouchers.

BAA store return policy:

London Heathrow stores follow the same return policy as noted above for goods purchased within the UK. However, the BAA also offers a service to customers who make purchases in the London Heathrow stores called the ‘World Shopping Promise’. This policy states that goods purchased may be returned to the BAA within 3 months of purchase. The return is logged with the BAA who refunds the customers postal charges and then sends the goods back to the retailer for exchange or refund. Refunds and exchanges are then handled directly by the retailer. BAA returns and exchanges to Thomas Pink are processed through Customer Services.

For more information on the BAA ‘World Shopping Promise’, please call +44 (0) 870 000 1000 or visit BAA. Information is also available in Heathrow Airport stores.

Discount Outlet Store Returns:

Returns with original receipts within 28 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may only be returned to a Thomas Pink Discount Outlet store (Bicester and York locations) for an exchange or Gift Card.

US Store Returns:

Returns with original receipts within 14 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or refund.

Returns with original receipt after 14 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or Gift Card.

Returns without original receipt within 14 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or Gift Card at the current selling price./p>

Sale merchandise: All sales are final, we do not offer returns on sale items.

Please note that Macy’s will only process refunds / exchanges for goods purchased in Macy’s stores. Macy’s will not accept Thomas Pink Gift Cards and e-vouchers.

Dubai (Harvey Nichols) store return policy:

Returns with original receipts within 7 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange. No refunds.

Sale merchandise: All sales final.

Back to top